Refund policy
Our returns approach
Every Little Black Tee piece is made to order.
We don’t believe in shelves full of unworn clothes. Your piece is crafted when you order it and made especially for you.
Because of this, we do not offer standard returns for change of mind, incorrect sizing or unwanted items, unless required by law. Please check the product details and size guide carefully before placing your order.
If something arrives damaged, faulty, incorrect or not as described, we’ll put it right.
How to start a return
Email us at:
Please contact us within 21 days of purchase and include:
- Your order number
- Photos of the full item
- Clear photos of the issue
- A short description of what’s wrong
We’ll review your request and let you know the next steps.
When we accept returns
We accept returns where there is a genuine issue with your order, including:
- The item arrives damaged
- There is a manufacturing fault
- The print is incorrect or significantly misaligned
- The print is fading, cracking or peeling on arrival
- The fabric has a tear or significant defect
- You received the wrong item, size or colour
- The item is not as described
What is not considered a fault
Because each piece is made to order, small production variations can happen.
Minor print placement differences, slight colour variation between screen and fabric, or small differences in finish are not usually considered faults.
Colours may also appear slightly different depending on your screen brightness, display settings and device.
Condition of returned items
Returned items must be:
- Unworn
- Unwashed
- Unused
- With original tags attached
- In the original packaging where possible
If an item has been worn, washed, damaged after delivery or returned without tags, we may not be able to accept the return.
Sizing
Because each item is made to order, we do not accept returns for incorrect sizing unless required by law.
Please check the size guide carefully before ordering. If you’re between sizes or unsure, email us before checkout and we’ll help you choose.
Size Guide: /pages/size-guide
Cancelling your order
Once your order has gone into production, we may not be able to cancel it.
Orders are usually sent into production quickly, so please check your basket, size, delivery address and product details carefully before placing your order.
Sending items back
If your return is approved, we’ll send you return instructions.
Unless the item is faulty, incorrect or not as described, you are responsible for return postage. Please use a tracked service and keep your proof of postage.
We cannot take responsibility for returns that go missing on their way back to us.
Refunds
Once we receive and inspect your return, we’ll email you to confirm whether your refund has been approved.
If approved, refunds are processed back to your original payment method within 14 days.
Your bank or card provider may take additional time to show the refund in your account.
Store credit
Where appropriate, we may offer store credit as an alternative to a refund.
If you choose store credit, we’ll send you a digital gift card to use on a future order.
Sale items
Sale items have the same consumer rights as full-price items if they arrive faulty, incorrect or not as described.
We do not offer discretionary returns on sale items for change of mind or incorrect sizing.
Delivery issues
Please make sure your delivery address is complete and accurate at checkout.
If your parcel is delayed, missing or returned to us, email:
Include your order number and we’ll help investigate with the courier.
If a parcel is returned because the delivery address was incorrect or incomplete, we may need to charge for reshipping.
Gift returns
If your item was sent directly to you as a gift, any approved return may be issued as store credit.
If the original buyer received the order first, any approved refund will usually be returned to the original payment method.
What we can’t accept back
Unless the item is faulty, incorrect, not as described or your legal rights apply, we cannot accept returns for:
- Gift cards
- Items that have been worn or washed
- Items with tags removed
- Items ordered in the wrong size
- Change of mind
- Minor colour or print placement variations
Questions?
Email us at:
We’ll help where we can.